In order to bring more cool and powerful features to our users, our R&D team is always writing codes until late at night every day, seek your understanding based on our large investment of time and energy. But if the customer wants to access save the files without limitation, then he/she needs to subscribe to a plan to activate it as a full version. Normally, we provide the trial version for the users to try each feature to confirm if it meets their requirements before purchasing. Per your description, please allow us to make some explanation as below. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Don't hesitate to reach out if you have any more questions, comments, or concerns. Or if you prefer to download the older version without extra payment, please contact us from the link below to and we are happy to help! - Glad to hear that you have installed back to the older version successfully and unable to access your Perpetual license again. Just if you are interested in the major upgrade, to express our gratitude for your support all the time, we are currently offering an exclusive discount, and you may find it on our official website. And we will keep providing technical support for you for free. The version you bought is still available and can work normally. Please do not worry, the major upgrade is not compulsory. I understand you may feel a little frustrated if you did not notice this license term before. Seek your understanding based on our large investment of time and energy. In order to bring more cool and powerful features to our users, we are always doing our best to improve the product. We also included this information on the price page. For example, you can update software from version 8.1.X to 8.2.X for free, but the upgrade from the major version 8 to version 9 may require an extra fee. However, you might need to pay for major upgrades. With it, you own access to the software forever and have free minor updates within this version. Perpetual License is indeed a one-time payment. In line with your concern, kindly let me explain Perpetual License in more detail and see how we can help you solve the issue further. Wondershare values each customer's benefits and we care about the voice of each user. We sincerely apologize for the doubt and inconvenience that happened on your end. Reply from Wondershare PDFelement Updated Sep. Look forward to getting in touch with you sincerely. Or if you prefer to download the older version without extra payment, please contact us from the link below to and we are happy to help! You are important to us, and we want to help as much as we're able to. ![]() ![]() ![]() To address your concern, would you please report it with more details at We'll take care of your concerns and help you out ASAP. 10 November 2022 We are willing further look into your case, however, there is still no update from you yet. You are important to us and we want to help you as best we can. Would you please send us your contact email after receiving an invitation from Trustpilot? Then our support team could further investigate it and provide a solution. It sounds unusual for PDFelement to work in that way, and we are eager to help you solve this problem but need to get more information. I understand your feeling, and it would be very depressing if you are unable to be recognized as a full version with a valid subscription. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare PDFelement Updated 5 days ago
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